About this course
This course equips supervisors, managers, and leaders in human services with actionable strategies to motivate and retain Generation Y (Millennial) employees. Drawing on principles from gaming psychology and current workforce research, you will learn how to foster a positive, engaging, and success-focused work environment tailored to Gen Y's unique values and expectations.
Learning Objectives
By the end of this course, learners will be able to:
- Describe the characteristics and workplace expectations of Generation Y employees
- Compare Gen Y and Baby Boomer work values and motivations
- Apply gaming psychology principles, such as positive reinforcement and feedback loops, to employee motivation
- Identify why punitive discipline is ineffective with Gen Y
- Develop behavior-based job descriptions that clarify success criteria
- Implement feedback and recognition systems tailored to Gen Y
- Use coaching techniques to enhance Gen Y engagement