About this program
This program brings together linked course materials covering Building Successful Teams, Delegating for Success: Practical Skills for Leaders and Managers, Embracing Cultural Diversity: Building Competency in the Modern Workplace, Mastering Workplace Feedback: Giving and Receiving for Success, and Leading Change: Effective Change Management in the Workplace. Learners build practical knowledge across the program sequence and apply the guidance to workplace and care-support scenarios.
Learning Objectives
By the end of this program, learners will be able to:
- Define what constitutes a team and explain the value of teamwork
- Identify key characteristics of successful and unsuccessful teams
- Compare the benefits of teamwork versus individual work
- Explain the role of leadership in fostering team effectiveness
- Apply strategies to select and balance team members
- Demonstrate techniques for building trust and open communication
- Recognize and manage healthy versus destructive conflict