About this course
Communication skills for home health aides working in clients' homes. Learn how to introduce yourself and respect the client's home, how words, tone, and body language work together, how to remove barriers, and how to communicate with clients who have hearing loss, vision changes, aphasia after a stroke, or dementia. Practice active listening, read behavior as communication, offer choices, work with interpreters and family members while protecting the client's privacy, report to your RN supervisor using SBAR, and document objectively for your agency.