About this course
This course equips child care professionals with practical communication skills to foster positive relationships, address challenges, and support the healthy development of children and youth. Learners will explore the communication cycle, types of communication, the impact of nonverbal cues, active listening techniques, barriers to effective communication, cultural sensitivity, and strategies for de-escalating power struggles.
Learning Objectives
By the end of this course, learners will be able to:
- Describe the communication cycle and its key components
- Differentiate between verbal, nonverbal, and listening forms of communication
- Recognize the impact of nonverbal cues and personal space in interactions
- Apply active listening techniques to enhance understanding and rapport
- Identify common barriers to effective communication and strategies to overcome them
- Demonstrate culturally responsive communication practices
- Utilize techniques to prevent and de-escalate power struggles